Frequently Asked Questions
Q. Can I gift a subscription?
Absolutely! The Clay Box subscriptions make wonderful gifts to any Budding Artist. You can even include a gift message.
Q. When will my box ship?
Shipments go out on the 15th of each month for orders placed by the last day of the previous month. You will receive an email with a tracking number when your box is on its way.
Q. When will I be charged each month?
If you subscribe to a month-to-month plan, you will be charged when you place your first order. From the next month onward, you'll automatically be billed unless you cancel ahead of time. When you order a prepaid plan, you will be charged when you place your order. You will not be charged again until your prepaid period finishes. Prepaid subscriptions renew automatically, so be sure to cancel your subscription if you do not want it to renew.
Q. Can I pause my subscription if I get backed up with boxes?
Yes. Simply log into your account and go to "edit" below your name and then click "Skip Next Renewal".
Q. How do I cancel my subscription?
Simply log into your account and cancel. You must cancel before the 11th of the month.
Q. What if there's a problem with my order?
Please email us at: email@example.com